Help
Questions, answered.
Ordering, delivery, payment, ID and returns. Still stuck? Call (919) 267-5174.
Where are you and when are you open?
We're at 301 N Salem St Ste 101, Apex, NC 27502, on N Salem St in Downtown Apex. We're open every day from 10am to 10pm, and until midnight on Friday and Saturday. Call (919) 267-5174 if you're on your way.
Do I need to be 21?
Yes. Federal and North Carolina law require you to be 21 or older to buy tobacco and vapor products, and we apply the same rule to everything we sell. We check a valid government-issued photo ID on every order: at the counter, at pickup and at the door for deliveries.
How does ordering online work?
Add what you want to your cart and check out with just your name and mobile number. Choose pickup and it's usually ready in about 10 minutes during open hours, or choose delivery. You pay when you get your order.
Do you deliver?
Yes, locally. Delivery is $2.99 to Apex, Cary, Holly Springs, Morrisville and New Hill (ZIP codes 27502, 27523, 27539, 27511, 27513, 27518, 27519, 27540, 27560, 27562). We'll text you when your order is on the way, and the driver checks photo ID (21+) before handing it over. No ID, no handover.
How do I pay?
Cash or card, when you pick up or when your order arrives. Nothing is charged online.
Is everything in the store available online?
Not everything. Our online catalog comes from the same register system we use in the store, but stock moves fast and new items arrive regularly, so the store always has more. If you're after something specific, call (919) 267-5174 or DM us on Instagram (@hnvape.apex) and we'll check for you.
Do you sell vapes and e-liquids?
Yes, in the store. Our vape selection changes every week, so it is not online yet. Every vapor product we sell is on the North Carolina Department of Revenue approved directory.
Is there an ATM?
Yes, there is an ATM in the store.
Can I return or exchange something?
Unopened, unused items in their original packaging can be exchanged or returned within 7 days with your receipt. For health and safety reasons, opened vapor products, e-liquids, shisha, kratom, drinks and other consumables cannot be returned. Glass is checked with you at pickup, so please look it over before you leave.
Are your glass pipes and accessories for tobacco?
Yes. Glass, pipes, grinders and similar accessories are sold for legal tobacco use only.